Terms & Conditions

Privacy Policy

1.0 PURPOSE AND SCOPE

Skillset is committed to providing the highest quality service which includes maintaining strict confidentiality in relation to the way we collect, store and use client records, student records, application records, and any other documents of a personal nature. The purpose of this Policy is to outline how this information is maintained. This Policy applies to all Skillset Limited Employees, Skillset Senior College staff, contractors and Board members. The Privacy Act 1988 requires entities bound by the Australian Privacy Principles (APPs) to have a privacy policy that embodies the 13 National Privacy Principles established under the Federal Privacy Law. This policy also covers the Privacy Amendment (Notifiable Data Breaches) Bill 2016 (Bill) that has been set up as a notification regime for eligible data breaches in Australia.

2.0 POLICY

Overview

This policy aims to ensure any information gathered by Skillset Limited is secure and confidential, disposed of appropriately, and that business processes are consistent with the Australian Privacy Principles.

This policy has been created to ensure that Skillset Limited:

  • Treats all client,student and candidate information confidentially;
  • Complies with all legal, ethical, statutory and Government requirements and obligations, and abides by the requirements of our employment agent licence;
  • Limits the use of any information obtained from clients, students or candidates to business/school purposes only;
  • Only uses the information provided for the purpose for which it was collected;
  • Does not disclose information to a third party without consent unless required by law;
  • Protects the anonymity of clients or candidates until clearance for disclosure is obtained.

In the case where suspected data breaches occur that appropriate action and notification procedures are followed in compliance with relevant legislation.

We collect, hold, use and disclose personal information to carry out functions or activities as a Group Training Organisation, Recruitment & Work Placement provider, Workforce Australia Local Jobs provider, career development provider, Skillset Senior College, and Land Works services provider.

These functions and activities may include:

  • work placement operations or recruitment functions
  • client and business relationship management
  • marketing or communicating services;
  • to confirm identity and authority to provide references
  • Statistical purposes and statutory compliance requirements.

This policy applies to all internal records, service records and unpublished materials of Skillset. It includes both hard copy and electronic data, containing personal information about individuals, and to interviews or discussions of a sensitive personal nature.

Collection of Personal Information

At all times Skillset Limited will only collect the information needed for the particular function or activity being conducted. The main way personal information is collected is directly from the person themselves. For example, Skillset Limited may collect personal information such as name, contact details, current employment details, education history, work history, resume, reference details and referee feedback when:

  • when an employee’s information is submitted electronically or in person, and/or
  • an individual contacts Skillset Limited for information

Information may also be collected where personnel are participating in a meeting or in consultation with us

Collecting Sensitive Information

Sensitive information may be collected from time to time. This may include information about health, race or ethnic origin, association memberships,or criminal history information.

Indirect Collection

Information from third parties and publicly available sources may be collected when necessary for a specific purpose such as checking information provided to Skillset Limited when an individual has consented or would reasonably expect us to collect this personal information in this way. For further information, refer to Social Networking Services in this Policy.

Collecting Through Our Websites

Where Skillset’s websites allow an individual to make comments or give feedback, we will collect email addresses and sometimes other contact details. We may use these contact details to respond to feedback and / or provide information about our services, upcoming courses, programs and job vacancies. We may also store this personal information on servers located in Australia and remotely on APP compliant cloud storage.

Analytic, Session and Cookie Tools

Skillset Limited uses a range of tools provided by third parties, including Google to collect or view website traffic information. These sites have their own privacy policies. We use the information to maintain, secure and improve our websites. In relation to Google Analytics individuals can ‘opt out’ of the collection of this information using the Google Analytics Opt-out Browser Add-on.

Social Networking Services

Social networking services such as LinkedIn, Facebook, Twitter and YouTube are utilised by Skillset Limited to communicate with the public. Personal information may be collected through these, and social networking service may also handle personal information for its own purposes. These sites have their own privacy policies.

Email lists

Email addresses (and other contact details) may be collected when individuals subscribe to Skillset Limited’s email lists. We only use this information for the purpose of communicating with individuals and to administer the lists.

How Personal Information is Held

Personal information is kept through a combination of secure computer storage facilities and other records. Skillset takes such steps as are reasonable in the circumstances to protect the personal information from misuse, interference and loss, unauthorised access, modification or disclosure.

Records may be maintained for a significant period of time, as outlined in the Skillset Records Retention and Protection Policy (SLOPOL059). However, when the information is no longer needed, we will remove any details that will identify an individual or we will securely destroy the records, provided that it is lawful for us to do so. Data protection measures are never completely secure and, despite the measures Skillset has in place, we cannot guarantee the complete security of personal information. Individuals must take care to protect their personal information (for example, by protecting any usernames and passwords). Skillset must be notified of any possible security breaches. In situations where there is a Notifiable Data Breach, Skillset must notify affected individuals and the Office of the Australian Information Commissioner, in line with the Privacy Amendment (Notifiable Data Breaches) Act 2017.

Disclosure

We may disclose your personal information for any of the purposes for which it is held or for a lawful related purpose. Disclosure will usually be:

  • Internally and to our related entities;
  • To our clients; and / or
  • To referees for suitability and screening purposes.

Related Purpose Disclosures

Skillset Limited outsource a number of services to contracted service providers (CSP) from time to time. Our CSP may see some of your personal information. Our CSP would include:

  • Software solutions providers;
  • I.T. contractors and database designers and internet service suppliers;
  • Legal and other professional advisors;
  • Background checking and screening agents;
  • our related entities and related bodies corporate (as those terms are defined in the Corporations Act 2001 (Cth); and
  • Government agencies and departments when we are contractually or legally required to do so.

We take reasonable steps to ensure that terms of service with our CSPs recognise that we are bound by obligations to protect the privacy of personal information and that they will not do anything that would cause us to breach those obligations.

Disclosure of personal information overseas

Skillset Limited will not generally send personal information out of Australia. Where this is required by an individual, this will only occur with their consent. Where information is provided to these entities outside of Australia, we will no longer be required to take reasonable steps to ensure the overseas recipient's compliance with the Australian privacy law in relation to an individual’s personal information and we will not be liable to for any breach of the Australian privacy law by these overseas recipients.

Web traffic information is disclosed to Google Analytics when you visit our websites. Google stores information across multiple countries. For further information see Google Data Centres and Google Locations.

When communication is Skillset Limited is conducted through social network services, the social network provider and its partners may collect and hold personal information overseas. These sites have their own privacy policies.

Access and Accuracy of Information

Should an individual wish to access their personal information, they are able to make enquiries, requests to access / delete or correct information. Skillset may seek to confirm the accuracy of information from time to time. Individuals are required to comply with these requests.

Complaints

We aim to acknowledge receipt of all complaints and aim to resolve all complaints within a timely manner, in accordance with;

  • Skillset’s Customer/Client Services Policy (SLPOL005);
  • Skillset Limited’s Complaints Policy (SLPOL042);
  • Skillset Senior College Student Complaints Policy (SSCPOL016); and
  • Skillset Senior College Complaints Procedure (SSC004).

3.0 NON-COMPLIANCE

Failure to comply with the Policy may result in disciplinary action, up to and including the termination of employment.

POLICY TITLE: QUALITY POLICY

1.0 PURPOSE AND SCOPE

Skillset is committed to consulting and engaging with our local communities on how we can best meet their needs.

Skillset strives to meet and exceed the expectations of our customers, clients and students through provision of services to the highest standard. We welcome and encourage feedback. A commitment to continuous quality improvement recognises that quality in service delivery and operations is not a ‘point in time’ achievement but a continuing process involving staff, customers, clients, students and other stakeholders, in close collaboration.

This Policy outlines our commitment to achieve these objectives. This Policy is relevant to all Skillset Employees, including Skillset Limited and Skillset Senior College staff.

2.0 POLICY

Skillset is committed to implementing and maintaining a quality-focused management system to ensure that all our services meet the requirements of our customers, clients and students. Senior Leadership is committed to this Quality Policy and the supporting systems designed to deliver its objectives and make the following commitments with respect to our business approach:

  • To implementing, maintaining and the continuous improvement of our management systems to assure the quality of our products and services.
  • To building a mutually beneficial relationship with our customers, clients and students, ensuring their long term success, through understanding their needs.
  • To ensuring that all Skillset Employees shall be competent on the basis of appropriate education, skills, experience and training and ongoing performance management.
  • To continually improving the capabilities and competencies of Skillset employees through induction, ongoing education, training, and Management support and to the ongoing evaluation of the effectiveness of Company policies and supporting business systems through formal Management Review.
  • To informing all Skillset employees of Skillset’s commitment to quality and ensuring awareness of the relevance and importance of their activities and how they contribute to the achievement of our business objectives as well as meeting clients’ expectations. Equally it is the responsibility of all Skillset employees to familiarise and comply with Skillset policies and procedures.
  • To establishing, maintaining and continuously improving customer and client services systems and processes to deliver a reliable, predictable and user-friendly service, to monitor and improve our performance and to continuously seek solutions to assure we always meet client expectations.
  • To responding to and acknowledging customer / client / student feedback in a timely manner, in accordance with the following policies and procedures;
    • Skillset Limited’s Complaints Policy (SLPOL042);
    • Skillset Senior College Student Complaints Policy (SSCPOL016); and
    • Skillset Senior College Complaints Procedure (SSC004);
  • To supporting clients and students, and continuously improving the level of service through identification and where possible development of new products, technologies or services to support and where possible enhance our services to ensure we provide them with cost effective, value-based solutions.

As elements of its commitment to Quality across its operations, Skillset will:

  • involve the Board, customers, clients, students and other stakeholders in review processes;
  • document improvement plans, activities and outcomes;
  • gather information on performance by tracking complaints, incidents and achievements and use this information to inform continuous improvement;
  • report internally on progress and performance; and
  • develop a culture of continuous improvement.